Privacy Policy
How we collect, use, and protect your personal information
Privacy Policy
Table of Contents
1. Data Controller
Company Name: OMNIKA S.R.L.
CUI: RO12345678
Address: București, Sectorul 2, Sos. Mihai Bravu, Nr. 136, Bloc D20, Scara 2, Etaj 3, Apartament 39, România
Email: privacy@omnika.com
Phone: +40 (31) 630-12-34
Data Protection Officer: privacy@omnika.com
OMNIKA S.R.L. is the data controller responsible for the processing of your personal data in accordance with GDPR and Romanian data protection laws.
2. Data Collection
We collect the following types of personal data:
Account Information
- Name, email address, phone number
- Shipping and billing addresses
- Account preferences and settings
Order Information
- Order history and purchase details
- Payment information (processed securely by payment providers)
- Shipping and delivery information
Technical Information
- IP address and device information
- Browser type and version
- Website usage data and analytics
- Cookies and similar technologies
Communication Data
- Customer service communications
- VIN search requests and comments
- Feedback and reviews
3. How We Use Your Data
We use your personal data for the following purposes:
Service Provision
- Processing and fulfilling your orders
- Providing customer support
- Managing your account
- Processing VIN search requests
Communication
- Sending order confirmations and updates
- Responding to your inquiries
- Sending service-related notifications
- Marketing communications (with your consent)
Improvement and Analytics
- Improving our website and services
- Analyzing usage patterns
- Personalizing your experience
- Preventing fraud and ensuring security
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
Technical Measures
- SSL/TLS encryption
- Secure data storage
- Regular security updates
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Data access policies
- Incident response procedures
- Regular security audits
7. Your Rights (GDPR)
Under GDPR, you have the following rights:
Access and Information
- Right to access your personal data
- Right to information about processing
- Right to data portability
Control and Correction
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
Objection and Withdrawal
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint
Automated Decisions
- Right to human intervention
- Right to explanation
- Right to challenge decisions
Exercise Your Rights
To exercise any of these rights, contact us at privacy@omnika.com. We will respond within 30 days.
8. Data Retention
We retain your personal data only as long as necessary:
Retention Periods
- Account data: Until account deletion or 3 years of inactivity
- Order data: 7 years (legal requirement)
- Marketing data: Until consent withdrawal
- Analytics data: 2 years
- Communication data: 3 years
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.
10. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
11. Contact Us
For Privacy Inquiries: privacy@omnika.com
For General Support: support@omnika.com
Phone: +40 (31) 630-12-34
Address: București, Sectorul 2, Sos. Mihai Bravu, Nr. 136, Bloc D20, Scara 2, Etaj 3, Apartament 39, România
You also have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP) if you believe your rights have been violated.
GDPR Compliance
This Privacy Policy complies with the General Data Protection Regulation (GDPR) and Romanian data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.